Your business is growing. Are your processes growing with it?
I help companies improve their processes structurally, so they can deliver on their customer promise and are ready to grow.
Sound familiar?
Growth is great, but it brings challenges you did not always see coming.
What worked yesterday no longer works today. More customers means more exceptions, more mistakes and increasingly dissatisfied customers. Your team works harder but the result does not improve.
Every day starts with the best intentions but ends with ad-hoc fixes. Structural improvements keep getting pushed to 'tomorrow'. Meanwhile the workarounds keep piling up.
You know it can be better but your team is fully tied up in operations. Improvement initiatives start with good intentions but fade away through a lack of time, knowledge or priority. The result: frustration and standstill.
You lack insight into how your operation really performs. Without reliable data and clear figures, decisions are made on instinct. As a result you do not know where the biggest gains are and problems stay invisible.
Employees spend hours on repetitive tasks that a system could do faster and without errors. Processes run on manual steps, spreadsheets and workarounds, while it could be smarter and simpler.
You have plans to grow, to professionalise or to take a next step but your processes hold you back. The daily operation swallows all your energy.
How can I help?
The problems above are not unique. They come with growth. But they do not solve themselves. Just as you bring in an accountant to keep a grip on your figures, you can bring in a process improver to get a grip on your processes.
That is what I do. I am Bram Schonenberg, a process improver with more than 10 years of experience. As a Lean Six Sigma Black Belt I help companies improve their processes structurally. Not on gut feeling but on proven techniques. My expertise lies mainly in logistics and e-commerce processes but the methods I use apply in any industry.
I look not only at the process itself, but also at the people who work with it and the technology that supports it. Because technology plays an essential role in improving processes.
The result? More efficient processes, fewer errors and room again to do business and grow.
Pragmatic
No thick reports that end up in a drawer. I focus on solutions that work in practice: applicable, achievable and with directly noticeable results.
Open and transparent
I am honest about what I find, even when it is not what you want to hear. You always know where you stand. In my findings, my advice and my way of working.
Structured
Every project follows a clear plan with defined steps, priorities and milestones. Not vague advice but a concrete approach your team can get to work with.
Data-driven
I start by measuring, not by assuming. By mapping the current situation with data and analysis we know exactly where the biggest gains are and can prove afterwards that it works.
Process improvement meets software development
Technology plays an essential role in better processes. But the business often speaks a different language than the developers who build the software, and information gets lost in translation.
So I take it a step further. I do not just optimise your process, I build the software that supports it. One person who understands both the process and the technology, with nothing lost in handover. Software that fits how the work is actually done.
Ready to improve your processes?
Curious where your improvement opportunities lie? Feel free to get in touch. In a no-obligation conversation we look at the possibilities together.
Prefer to talk directly? That is of course also possible.